Customer Experience/Service on Social Media.

The greatest revolution in this era has got to be on marketing. Gears have shifted from print, radio and Tv to Social Media Marketing, Email Marketing, Influencer Marketing amongst many other latest marketing technologies. However certain aspects still have to prevail Customer Service & Experience.

Business owner(s) & Entrepreneur(s) are definitely realizing the impact social media presence has in their businesses. Subject of significance however would be, What's the customers experience on the platform? Does the team that handles your social media respond to their inquires, how do they respond, do they feel as though they are part of your brand, does your brand communicate & engage with them etc.

Customer Service and Customer Experience are definitely the greatest defining factors that moving forward will define your brand in the social space. The value of being engaged with your followers is that you learn what they expect of you as a brand, what they think you should modify in order to serve them better. Great customer service and customer experience are components built gradually and are without a doubt a result into a happy client.

#fridaywisdom
"Its important to leave a mark on a customer cause you never know the value it will bring to you."

Comments

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